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Field Service Manager

Date: Jan 24, 2019

Location: Beasley, TX, United States, 77417

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Ensuring Chart’s Success…

What Your Day-to-Day Activities Will Be…

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

 

The Field Service Manager will oversee the Service Group within the Hudson Products and be responsible for the following:   

 

 

 

Field Services:

 

  • Manages the field service personnel who perform on-site routine services including start up and commissioning, installation, supervision, tube cleaning, vibration analysis, air flow testing, maintenance, inspections, repair, and other services.
  • Establishes short and long term operating and financial objectives for the Service Department
  • Assess present and future needs, trends, problems and profit opportunities of the Service Department
  • Schedules and coordinates the job requirements including site specific training, travel, materials and rentals, shipping equipment, and other task required to complete the job
  • Oversees the training of field service representatives
  • Conducts site safety assessments and identifies all safety hazards on job-site, lead safety meetings, properly fills out JSA. Promotes safe work habits and ensures that safety rules are followed
  • Monitors service team utilization
  • Responsible for establishing sales order and billing customer
  • Maintains field service staff by recruiting, selecting, orienting, and training employees
  • Ensures field service staff maintains technical knowledge by attending educational workshops; reviewing professional publications

 

Sales Activities:

 

  • Travels with outside sales force and individually to customer locations on a regular basis promoting Service Department, providing presentations, and trail demonstrations
  • Responsible for quoting service jobs to potential clients and providing reasonable estimates to complete the job
  • Consults with customers on use and proper maintenance of products
  • Demonstrates the use of products and services to customers and potential customers
  • Recommends and develops new service applications or improvements for products
  • Identifies service and upgrade sales opportunities
  • Oversees opportunity service pipeline utilizing CRM and tracking performance metrics (E.g. Win Rate)
  • Assists with annual field service rates updates
  • Provides acoustical and fan performance expertise, as needed
  • Provides vibration analysis expertise, as needed

 

Other Responsibilities:

 

  • Prepare and control service budget
  • Assists with develop promotional and marketing material related to Service
  • Attends Trade Show and industry conferences
  • Provide support to operations manager on initiatives.
  • Provides support to Engineering on initiatives

Your Professional Experience Should Be…

  • Over 5 years of previous experience as field service technician and/or field service manager
  • Experience in managing and directing a field service team
  • Strong business sense and industry expertise
  • Excellent mentoring, coaching and people management skills
  • Work safely around equipment, tools, parts, machinery and material
  • Committed to continuous education through workshops, seminars and conferences
  • Knowledge about vibration dynamics and vibration troubleshooting preferred
  • Proficient with all programs within Microsoft Office
  • May require possible travel, domestic and internationally, up to 25 % per year
  • Communicate and Interact in a friendly, helpful, respectful, and professional manner with customers and internal personnel
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels inside and outside the organization
  • Ability to listen to and understand information and ideas presented
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to effectively communicate information and ideas in writing

 

Your Education Should Be…

Bachelor's Degree

Your Physical Work Environment Will Require…

INTERACTION:

 

  • Works with Inside Sales, Sales, Production, Engineering, Field Service Technicians, and other functional areas within Hudson Products
  • Works with customers including OEM’s, End Users, Resellers and Suppliers

 

PHYSICAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day
  • Use hands to finger, handle, or feel objects, tools and/or controls
  • Reach with hands and arms
  • Hearing and talking sufficient enough to communicate with customers, employees and managers
  • Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • Occasionally lifting of 20 to 40 lbs. objects
  • Independent mobility throughout the plant
  • Work outside for extended periods of time in the heat or cold

Chart is an equal opportunity employer

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