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International Customer Service Representative

Date: Jan 12, 2019

Location: Canton, GA, United States, 30107

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Ensuring CAIRE's Success…

Provide International order entry and prepare international export documentation according to established company procedures while ensuring orders are entered and shipped within a timely manner, resolve product and service problems through comprehensive information gathering, enlist excellent communication skills and inter-departmental relationships.


What Your Day-to-Day Activities Will Be…

Manage the international email responding to customer purchase orders, inquiries, international sales rep inquiries and other departments for the assigned territory and back up team members as required.

  • Manage orders from receipt to closing regarding such actions as:

                 Approvals from upper management

     Order entry

                Validate product certification for exporting


                Terms and Conditions

                Delivery dates

                Order status

                Changes or change orders

                Schedule and schedule changes

                Preparation of Proforma Invoices

                Letter of Credit processing

                Tracing/tracking, and transportation status


Day-to-Day Activities Cont...


Resolve issues for customers by following established procedures such as:


                Return Material Authorizations

                Invoice Corrections

                Credit Requests

  • Interface with other departments; Sales and Marketing, Shipping, Logistics, Manufacturing, Regulatory, Legal and Finance to coordinate and ensure delivery of product
  • Work with customer service management to ensure proper customer service is being delivered.
  • Other duties and responsibilities as assigned by management.
  • Observe and practice safety procedures and policies.


Your Professional Experience Should Be…

  • Minimum of 5 years’ experience working in a Customer Service role with at least 2 of these years dealing with International Customers and exporting preferred
  • Must have at least an intermediate working knowledge of Microsoft Windows applications; Excel and Word as well as Outlook
  • Previous experience with order processing software a plus
  • Excellent verbal and written communication skills.
    • Fluent in English and Spanish
    • Pleasant speaking voice
    • Good typing, spelling and grammar skills
    • Friendly and professional manner
  • Intermediate computer skills
  • Problem solving skills
  • Detail Oriented
  • Ability to maintain the required confidentiality.
  • Ability to deal patiently with problems and complaints
  • Must be able to work independently within specific time constraints

Your Education Should Be…

  • High School Diploma or equivalent.
  • Some college or CPE certifications are preferred.   


Your Physical Work Environment Will Require…

  • Normal requirement for general office work.

CAIRE is an equal opportunity employer

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