Senior Field Service Technician

Ensuring Chart’s Success…

At Chart, we design and build some of the world’s most advanced cryogenic equipment—that’s how our “Cooler By Design®” tagline was born. But it’s not just our technology that’s cool. It’s our people. We solve complex problems as a team, making us truly Cooler Together. And with the addition of Howden to the Chart family, we’re Stronger Together, too.  Our customers don’t simply bring us equipment specs—they bring us challenges. That’s where you come in. From concept and design to installation and commissioning, you’ll help create solutions that support a wide range of industries and applications.

• Launching rockets into space
• Delivering Nexus of Clean™ solutions for clean water, clean power, clean food, and clean industrials
• Powering the carbonation in your favorite fast-food beverage
• Making nitro coffee and even nitro ice cream possible

Want to see our impact in action? Explore Chart City: https://chartcity.chartindustries.com/.  We’re looking for bright, driven talent excited to build a career in an evolving, high‑growth industry. Along with competitive compensation and meaningful work, Chart offers development programs designed to grow future leaders. That could be you. If you’re passionate about design engineering and think a career at Chart sounds pretty cool, let’s talk!

What Will You Do?

•  Provide technical support during repair and/or installation, at customers’ sites, of Howden’s equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of “zero” lost time incidents.
• Work to improve Howden responsiveness to customers by being available to make sales calls, perform technical walkdowns, and provide solutions to customers that distinguish HNA’s proposals and capabilities.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow-up to customers including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data.
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers.
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Participate in the effort to provide your organization, and when appropriate, the Aftermarket group, balance of Howden, and Sales Reps, with meaningful information, knowledge, and tools to support the customer.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow the installed base of Howden Aftermarket.
• Continually gather critical site information about Howden installed base, collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of Howden Aftermarket in the CRM system.
• Maintain close working relationships with customers in order to understand the competitive marketplace and suggest plans / programs to leverage that knowledge to offer not only additional or improved services, but also additional products for the benefit of customers and Howden.
• Support in-house manufacturing, when needed, by being available to supplement existing personnel to meet customer needs during peak periods.

Your Physical Work Environment Will Require…

Travel

• Up to 80% travel to locations mostly in North America, with possibility of international travel.

Your Experience Should Be...

• Minimum 5 years of relevant technical background including millwright, maintenance, engineering, and/or field service experience.
• A solid understanding of the product/service offerings and customer base.
• Ability to create and maintain strong relationships with customers, employees and Sales Reps.
• High moral and ethical standards; integrity is continuously apparent.
• Proficient in Microsoft Office Products – Word, Excel, Outlook, etc.  Comfortable navigating the internet.
• Strong interpersonal skills – active listener, clear and concise communicator (both oral and written); proven collaboration skills.
• Strong analytical skills.
• Comfortable and effective working in the “virtual world”
• Experience with servicing highly engineered equipment and products.
•  Some technical schooling, classwork toward a degree in a technical area.
• Background evidencing positions with increasing responsibility and leadership.
• Experience specifying replacement parts for highly engineered equipment and products.Experience in industrial sales or technical selling.
• Troubleshoot vibration, system and aerodynamic problems in equipment 

Our Benefits Package...

• Medical, dental and vision insurance
• Employer contributions to an HSA account
• Health Care and Dependent Care Flexible Spending Accounts (FSA)
• Company-paid short-term and long-term disability coverage
• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
• Up to two weeks of paid family leave
• 401k retirement savings plan including a company match