Aftermarket Sales and Service Manager

Ensuring Chart’s Success…

We are looking for an Aftermarket Sales and Service Manager who has worked in a sales and service environment and has led a team during a period of high growth. The purpose of this role is to lead, recruit, engage and motivate the team to deliver high performance business results and develop our Aftermarket Centre in Kocaeli/Dilovası within the Europe region and to establish Türkiye as a regional centre for reaching neighbouring countries. Part of the business growth will require the Leader to work in cooperation with other European business units to support and execute New Build projects as part of their P&L responsibility.

Reporting to the Director – Aftermarket Operations, Europe, the Aftermarket Sales and Service Manager is responsible for overseeing the operations management and strategic direction of the aftermarket services including the current expansion of our workshop investment. Ensuring safe, efficient and effective service delivery, the role focusses on optimizing customer satisfaction and driving revenue growth.

What Your Day-to-Day Activities Will Be…

• Oversee a team of 14 employees, including sales, operations, and support functions. Maintain our focus on a zero-injury culture environment embracing safety as our number one priority
• Manage the growth and development of the Türkiye Aftermarket Centre to exceed the potential of our install base through development and implementation of short and mid-term strategic plans, identifying new market development potentials, investment opportunities and assessing potential risks
• Lead by example with a OneChart™ Aftermarket mindset, ensuring strong communication and engagement with internal and external stakeholders, while developing and motivating the team
• Lead the delivery of the Centre’s annual operating plan encompassing safety, customer satisfaction, financial performance, product strategy and organisational effectiveness
• Lead the development of the new repair shop to improve proximity to customers
• Monitor the commercial performance of product families on the different markets and define the operational actions to be implemented to develop sales and improve margins
• Lead, motivate and develop a high performing Aftermarket Centre including recruitment of top talent; development and performance management of the team including Sales professionals, workshop and customer support
• Ensure standard operating procedures and processes are implemented and followed
• Ensure the company is fully compliant in respect to both internal and external policies and legislation maintaining effective formal and informal links with relevant government departments, agencies, and local authorities

This is a permanent position working Monday to Friday. We offer hybrid working for this role which will allow you to enjoy the balance of home working and collaboration time with the team in our modern, friendly offices.

Your Professional Experience Should Be…

• Degree in Business Administration/Engineering or related technical discipline
• Background in leadership (minimum 3 years) within multi-national industrial equipment manufacturers. Experience in OEM and B2B organization is highly preferred
• Proven track record in leading in an aftermarket environment – sales, maintenance & repair and customer support
• Experience of managing business change in a growth culture
• Tolerance with working with remote employees

Chart is an equal opportunity employer...

Howden, a Chart Industries Company provides a competitive benefits package that ensures not only do you perform on an optimum level, but also balance your private and professional responsibilities in a friendly and modern environment.

Health and Quality of Life benefits:

• A company car
• Competitive salary
• Private Medical Insurance package with Sigorta Allianz.
• Discretionary yearly bonus reimbursement
• Employee recognition initiatives, well-being initiatives and team buildings

Development Opportunities:

• Constant learning opportunities and challenges that help our employees grow
• Vertical and horizontal organizational movement
• Professional practice and free e-learning opportunities

Flexible and supportive working environment:

Our new and modern office and shopfloor are in the heart of the industrial zone in Kocaeli/Dilovası: Cerkesli Mh. Uzuntarla Sk. No:28 Dilovasi, Kocaeli, Türkiye

• Hybrid schedule (1-2 days at home, 3 days at the office minimum)
• Non-binding working hours
• Workplace extras to facilitate working at the office: free coffee and different beverages
• State-of-the-art technology and IT equipment: laptop, headset, workstation, 2 monitors per employee, Windows and O365 software
• Global diverse community where people can support and learn from each other, celebrate successes and have fun in team buildings and programs.
• Opportunity to be involved in our ESG “Bright Future” initiatives

Need an Accommodation...

Need an accommodation with your job application or recruitment process? Let us know! Chart Industries welcomes qualified individuals with disabilities and provides reasonable accommodations for the hiring process. Don't hesitate to contact the [Human Resources Department] at 770-721-8838 or chartrecruiting@chartindustries.com to discuss your needs.