Aftermarket Centre Director - Howden UK

The Role

We’re looking for an experienced business leader to take charge of a well‑established aftermarket operation that is entering a period of significant growth and transformation. This is a rare opportunity for someone who thrives in service‑led industrial environments and has successfully guided teams through new product integration, operational change and rapid scaling.

As Aftermarket Centre Director, you will shape the next chapter of our UK aftermarket business. With a growing product portfolio and expanding market demand, you’ll define how the organisation scales, embed simpler and more effective ways of working, and build a high‑performing, engaged team capable of supporting sustained growth.

Reporting to the Director - Aftermarket Centers, Europe, you will hold full responsibility for the operational performance and strategic direction of aftermarket services in the UK. You’ll ensure safe, efficient and high‑quality service execution, elevate customer satisfaction, and drive profitable revenue growth across the business.

Leading a team of around 50 people across our Balborough and Renfrew sites, you’ll act as both a stabilising force and a catalyst for change - aligning people, processes and priorities as the UK operation evolves into a fully integrated OneChart Aftermarket Centre.

The role also has a strong European dimension. Working closely with peers across the region, you’ll help shape a more unified aftermarket model, contribute to wider P&L performance, and strengthen our parts, repairs and maintenance offering across Europe.

This position is ideal for a leader who enjoys building, integrating and improving - and who wants to make a tangible, lasting impact on a business at a pivotal moment in its growth journey.

Who we are

Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, Water, Industrial Gas, Waste Water and Cryogenic end markets. In March 2023 Chart Industries acquired Howden, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean™ strategy. 

The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including extensive service network and market leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackling some of the planet's most pressing issues. 

During 2023 we formed our OneChart™ Aftermarket Europe organisation and strategy by combining over 160 years of history and brands under one common team.  

What you will do

• Maintain our focus on a zero-injury culture environment embracing safety as our number one priority
• Lead and develop a high-performing Aftermarket Centre by recruiting and nurturing top talent, embedding coaching and mentoring as core leadership practices, and enabling teams across field service, workshop and customer support to perform at their best
• Lead the growth and evolution of the Howden UK Aftermarket Centre, unlocking the full value of our installed base and beyond through clear short- and mid-term strategies, identification of new market opportunities, targeted investment decisions and proactive risk management
• Review, strengthen and evolve existing processes, while introducing new where required, to ensure clear ownership and accountability and to embed ways of working that remove ambiguity and enable sustainable business growth
• Lead by example through a OneChart™ Aftermarket mindset ensuring effective communication with internal and external stakeholders and customers whilst effectively engaging, developing and motivating direct reports and wider teams
• Lead the delivery of the Centre’s annual operating plan encompassing safety, customer satisfaction, financial performance (full P&L responsibility), product strategy and organisational effectiveness 
• Ensure budget management, resource planning and process optimisation to ensure operational efficiency of the business.  Use key performance indicators to monitor business performance and put corrective actions in place as required
• Monitor the commercial performance of product families on the different markets and define the operational actions to be implemented to develop sales and improve margins
• Lead, motivate and develop a high performing Aftermarket Centre including recruitment of top talents, development and performance management of the team including, field service, workshop and customer support professionals.
• Ensure standard operating procedures and processes are implemented and followed
• Ensure the company is fully compliant in respect to both internal and external policies and legislation maintaining effective formal and informal links with relevant government departments, agencies, and local authorities 

What do you bring?

An ideal candidate would likely have the following profile: 

• Degree in Business Administration/Engineering or related technical discipline
• Background in leadership (minimum 5 years) within multi-national industrial equipment manufacturers. Experience in OEM and non OEM organization is highly preferred 
• Proven track record in leading in an aftermarket environment – sales, maintenance & repair and customer support 
• Prior experience of working in a multi-national matrix oriented corporate (US) environment 
• Experience of managing business change in a growth culture

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Chart more broadly, we would welcome your application and be eager to learn more about you. 

Chart is an equal opportunity employer...

The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person’s race, religious beliefs, sex, sexual orientation, marital status, age or disability.