Customer Service Rep I

Ensuring Chart’s Success…

Howden, a Chart Industries company, is a global engineering business that focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howen's core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so.

We are currently seeking a Customer Service Representative based in Buffalo, NY to join our dynamic and fast paced environment. This role is responsible for reviewing and processing customer purchase orders, meet RFQ KPIs, and collaboratively work with the team for the benefit of customers and hte organization.

What Will You Do?

• Receive, review, and assign incoming RFQs submitted through the online portal, ensuring all required technical and commercial details are captured, clarified when needed, and routed for timely and accurate quotation development.
• Manage and process customer orders received through the shared email inbox, verifying order accuracy, identifying customer accounts and payment terms, and assigning project managers to ensure a smooth handoff to the operations team.
• Provide guidance and training to customers and sales representatives on proper request‑for‑quote (RFQ) submission procedures, proactively following up to improve accuracy, efficiency, and turnaround time.
• Strengthen customer support effectiveness by developing deep expertise in products, services, and internal systems, enabling consultative, solution‑based interactions rather than transactional responses.
• Collect install‑base information associated with each RFQ by confirming details with the customer and entering the data into the CRM system, supporting organizational goals tied to install‑base tracking.
• Manage a RFQ assignment matrix, ensuring accurate routing of each request to the correct proposal analyst or engineer by evaluating product type, technical requirements, and project scope.
• Build and sustain strong working relationships with Regional Sales Managers, external Sales Representatives, internal leadership, and customers to enhance communication, streamline processes, and continuously elevate the customer experience.

Your Experience Should Be...

• 1-2 years of experience in customer service, inside sales, order management, technical support, or a related role.
• Strong communication skills with the ability to interact professionally with customers, sales representatives, and cross‑functional teams.
• High attention to detail with the ability to verify order accuracy, review RFQ submissions, and maintain clean and consistent data across systems.
• Proficiency with CRM platforms (Salesforce, Microsoft Dynamics, or similar) and comfort working in structured digital workflows and shared inbox environments.
• Ability to interpret basic technical information related to product types, applications, or scopes of work (no engineering background required, just comfort with industry terminology).
• Strong organizational and multitasking abilities, capable of managing multiple RFQs, orders, and follow‑ups in a fast‑paced environment.
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams.
• Ability to work independently and collaboratively, maintaining professionalism and responsiveness with internal and external stakeholders.

Your Physical Work Environment Will Require…

Hybrid schedule, standing, walking, sitting for long periods, talking on the computer.

Our Benefits Package...

Our Benefits Package…

• Medical, dental and vision insurance

• Employer contributions to an HSA account

• Health Care and Dependent Care Flexible Spending Accounts (FSA)

• Company-paid short-term and long-term disability coverage

• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage

• Up to two weeks of paid family leave

• 401k retirement savings plan including a company match

Salary range is between $39,000 - $55,700.