Customer Service Representative

Ensuring Chart’s Success…

Howden, a Chart Industries Company is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so. We are currently seeking a Customer Service Representative based in Buffalo, US to join our dynamic and fast paced environment. In this role you will be responsible for reviewing and processing customer purchase orders, meet RFQ KPIs, and collaboratively work with the team for the benefit of customers and the organization

What Your Day-to-Day Activities Will Be…

• Receive and efficiently process all customer and sales representative inquiries and orders via phone, e-mail, web query, and written correspondence within a defined period of time from receipt.
• Train and follow up with sales representatives on ongoing request for quote submission issues.
• Update sales representative database with changes that occur (which also includes updates to CRM and sales representative directory)
• Increase effectiveness of customer support by having strong product, service and system knowledge through educational offerings and communications to enable solution selling versus product selling.
• Continually gather critical site information about Howden installed base, collecting it for the CRM system and using it to prospect for additional opportunities.
• Maintain close working relationship with Regional Sales Managers, Sales Reps, Howden Sales Management and customers in order to improve the service provided to them.

Your Education Should Be…

Associates Degree preferred in Business or 3 years experience in a business background or a customer service position required.

Your Physical Work Environment Will Require…

Hybrid schedule, standing, walking, sitting long periods, talking on the computer

Your Professional Experience Should Be…

• 3 years of relevant business background in sales or customer service office.
• Ability to retain processes and bring to the table new ideas for improvement.
• Ability to create and maintain strong relationships with customers, employees and reps.
• High moral and ethical standards; integrity is continuously apparent.
• Proficient in Microsoft Office Products – Word, Excel, PowerPoint, Outlook, etc,
• Comfortable navigating the internet.
• Strong interpersonal skills – active listener, clear and concise communicator (both oral and written); good collaboration skills.
• Ability to adapt and work in a fast paced environment while producing quality work.
• Ability to work on multiple projects with conflicting time constraints

Chart is an equal opportunity employer...

Need an Accommodation...

Need an accommodation with your job application or recruitment process? Let us know! Chart Industries welcomes qualified individuals with disabilities and provides reasonable accommodations for the hiring process. Don't hesitate to contact the [Human Resources Department] at 770-721-8838 or chartrecruiting@chartindustries.com to discuss your needs.