Field Service Engineer

Ensuring Chart’s Success…

Main purpose of job
To ensure new and aftermarket Howden products in the field are installed, operate and are maintained to Howden standards and client requirements.
 

What Your Day-to-Day Activities Will Be…

Accountabilities

• Servicing
  • Undertake servicing in terms of customer planned maintenance contracts
  • Prepare detail planning and schedule
  • Disassemble and check equipment: Reciprocating compressor, Screw Compressor and Fan
  • Carry out required maintenance checks and repair activities
  • Assemble and test run compressor equipment
  • Put the equipment back in operation
  • Produce daily and project reports of work done in order to comply with the Service Level Agreement to Manage daily communication and management with clients
     
• Installation and Commissioning of New Compressor Installations
  • Supervise the installation, commissioning and start-up of big heavy duty compressor equipment and lead a group of technicians at site.
  • Prepare planning schedules, update them periodically and have periodical progress meetings with customer representatives.
  • Prepare and communicate daily/weekly reports including measurements sheets and complete and comprehensive project report at the end of the I&C project.
  • Ensure the machine is ready for full production service. 
     
• Site/Project Management
  • Manage contract staff, liaise with client representative/s, budget management, maintain schedules including progress reports, QHSE management, quality control management, equipment management and accommodation management to ensure acceptable results for Howden and the Clients.
     
• Troubleshooting
  • Carry out detailed machinery analysis, interpret results and liaise with Howden engineering department on how to most efficiently resolve customer problems. 
     
• Aftermarket Sales Support
  • Survey and Reporting.
  • Visiting sites.
     
• Legal, Health and Safety 
  • Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace. 
  • Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties.
     
• Colfax Business Systems (CBS)
  • Embrace Colfax Business Systems (CBS) and apply the use of the core company values.
     
• Travel
  • Estimated 40% of activities are in HTFE facility and 60% at client’s site.
     

Your Education Should Be…

Technical higher professional education program, for example Diploma (Mechanical or Marine Engineering).

Your Professional Experience Should Be…

• At least 3 to 5 years’ experience in procurement or sales.

• Familiar with ERP and CRM system.

• Advanced skill in Microsoft EXCEL for reporting purpose.

• Good general knowledge of maintenance concepts of compressor and fan components.

• Reporting should be of a good standard and written/spoken English should be of a high standard.

• Good Inter-personal skill.

• Enjoys working independently, but must also be able to work comfortably as part of a team.

• Good spoken and written communication skills.

• Customer-orientation with a commercial attitude, sense of responsibility, inner drive, tact.

• Ability to cope with stress.

• Capacity to think analytically.

• Proactive to solve administrative complexity.

• Flexible attitude and a creative, practical approach.

• Formal training in OHSE practices.

Complexity and creativity

• Field service activities are complex due to changing requirement on site.

• Repair work scopes in HTFE Workshop is based on severity of the component to be repaired.

• Turnkey project may have varies in scope of supply.

Judgement and decisions

• Technical/mechanical solutions – basic understanding to judge the cost impact and problem.

• Quotation to be prepared on budgetary basis due to possible discovery works/findings.

• Terms and Conditions to accept and acknowledge a Purchase Order from client shall comply with Howden Legal policy in order to mitigate Risk and Liability.