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Technical Service Rep

Date: Jan 30, 2019

Location: New Prague, MN, United States, 56071

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Ensuring Chart’s Success…

Chart is looking for a Technical Service candidate to support the Customers, Sales Reps & the Inside Account Reps in Customer Service at our New Prague facility. The ideal candidate will enjoy being a part of team to complete tasks in a high-volume/technically challenging environment. We are looking for someone who has the capacity to accomplish a diverse set of tasks, is an energetic self-starter, customer-friendly communicator, positive attitude and knowledgeable in our products.

What Your Day-to-Day Activities Will Be…

  • Telephone systems
  • Email processing
  • Call report logging
  • Customer onsite training
  • Assist with technical documentation, including manual updates
  • Liaison between engineering and customer service
  • Systems application support
  • New product development support & product introductions
  • Assist with technical safety and information bulletins
  • Formalize customer parts orders for Inside Account Rep order entry as needed
  • Provide technical support for products presented via www.chartparts.com

Your Professional Experience Should Be…

  • Strong verbal and written communication skills; ability to communicate to variety of levels, both internally and externally
  • Flexible, resilient and nimble; comfortable working in “grey areas” that are constantly changing
  • Accountable with a high degree of initiative; ability to balance fluctuating workload and tasks
  • Exceptional ability to prioritize, problem-solve and make decisions
  • High attention to detail
  • Experience using Microsoft Office products (excel, word, outlook etc.)
  • Experience using JDE E1

Your Education Should Be…

High School diploma or equivalent experience, two-year degree preferred with a technical background

Your Physical Work Environment Will Require…

  • Lift up to 15 pounds
  • Sitting, standing, stooping, bending, other related tasks in an office setting

Chart is an equal opportunity employer

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