Contracts Engineer

Exciting Opportunity for a Contracts Engineer.

The Contracts Engineer will be the focal point within the business for the assigned parts contracts for our customers for all HTO-UK products. This includes working closely with the customer, operational colleagues, other team members and also our Sales & Projects Teams (which includes regional colleagues and agents), to manage all aspects of delivery of our spare parts contracts.

Responsible for managing general and informal customer and internal enquiries about their challenges and our product solutions, the role requires a highly flexible individual who can be responsive with a customer focused attitude ensuring the highest levels of customer satisfaction. This includes proactively seeking ways to improve the processes and performance that will improve customer service and grow the business.

Who are we?

Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few.

In 2023, Chart acquired Howden, a leading global engineering business. Since 1854, Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today, Howden provide mission critical air and gas handling products to clients with our range of highly engineered compressors, blowers, fans, steam turbines and rotary heat exchangers.

The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean™ -- clean power, clean water, clean food and clean industrials. Together we are advancing a more sustainable future, by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planet's most pressing issues.

What will you do...

• Managing spares parts supply contracts from handover through to the end of our warranty obligations.
• Responsible for the pro-active management of the costs and project margin for the complete scope of supply in-house manufactured and bought-out equipment and / or services.
• Assess the order received and identify the full scope of supply.
• Liaise with design engineers and manufacturing areas to ensure full compliance with original design specification, customer specifications and delivery requirements.
• Working closely with our Supply Chain Team to issue enquiries and orders to suppliers for proprietary equipment.
• Working closely with Operational colleagues on the manufacture of in–house products.
• Working closely with colleagues in Quality Assurance to ensure the appropriate quality requirements are planned and achieved.
• Liaise with colleagues as appropriate to resolve any issues on contract conditions and financial requirements
• Manage the full technical and commercial information for all assigned contracts.
• Negotiation on issues with customers as appropriate and within levels of delegated authority.
• Actively seek opportunities to offer additional products and services that will add value to the customer.
• Diligence at all times in protecting the Company commercial and warranty liabilities.

What do you bring...

• Relevant qualifications in Mechanical Engineering, either already holding or working towards a HND or equivalent.
• Previous experience working in engineering or manufacturing.
• Good knowledge of similar products and the processes to manufacture them.
• Well organised with the ability to prioritise and multi-task in a fast paced environment.
• Previous experience either tendering or delivering similar solutions for customers is essential.
• Previous experience working with suppliers of mechanical, electrical and electronic products is desirable.
• Knowledge and experience working with Microsoft Office products, ERP and CRM systems.
• Excellent interpersonal communication and written skills.
• Good commercial acumen and taking balanced commercial risks where appropriate.
• Some knowledge and experience working with financial processes.
• Knowledge of export compliance requirements would be desirable.
• An eye for detail and working diligently to ensure activities are fully completed to conclusion

In Return, we offer a range of fantastic benefits:

• A flexible and supportive work environment
• A competitive salary
• Generous holiday entitlement package
• Howden Pension Plan with Scottish Widows
• Healthcare cash plan with Healthshield
• Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing
• Group Life Assurance plan at 3x salary
• Group Income Protection plan
• Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering
• Dedicated Help@Hand Service – Free Counselling, Physiotherapy, financial support etc
• Training & Development Opportunities
• Enhanced Maternity, Paternity, shared parental and adoption leave pay

Interested? We would love to hear from you! Please follow the link to our website to apply.