Field Service Engineer - Centrifugal Compressors / Blowers

Ensuring Chart’s Success…

Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean™ strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including an extensive service network and market-leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackle some of the planet's most pressing issues.

Main Purpose of Job

• The purpose of the role will be to provide leadership to the Aftermarket Field Services Team and to ensure the execution of growth strategy for Aftermarket Service / Repair & Retrofits / Uptime activities for products provided to our customers.

• Build and mentor a high-performing and sustainable Field Service Team that differentiates Howden and provides adequate support to the Field Service Engineers

• Plan & develop local capabilities to tap addressable market ensuring maximum utilization & productivity

• Building a strong relationship with key stakeholders (internal and external) to enhance customer experience

Accountabilities

• As a team leader of the Aftermarket Field Service Department, the Manager Service will be responsible for the execution of all the operational aspects of Service tasks and Uptime Contracts, right from scheduling to till execution closure & becoming the focal point for the customer.

• Plan & ensure timely mobilization of qualified service engineers while ensuring the fastest response time, maximum utilization & first fix rates.

• Ensure an integrated solid EHS performance and development of an interdependent safety culture

• Besides managing the team of service engineers, the manager himself will have to be in the field for attending & executing field service jobs.

• Drive Initiatives for growing field services, spares and repair business in collaboration with Aftermarket Sales Team.

• Track and drive reliability/ warranty & customer complaints issues within reasonable timelines.

• Support aftermarket sales team/proposal team in scoping out services, spares, and repair opportunities and need-based related visits & or technical discussions with clients.

• Review the competency matrix, identify gaps and prepare a development plan aligned with current & future needs

• Provide monthly revenue forecast basis job schedule and ensure timely turnaround of complete documents for invoicing.

• Continuous engagement with principal business units for technical know-how, positioning local FSE on global jobs and for root cause analysis (including Uptime).

• Lead and promote a continuous improvement culture across the business

• Ensure compliance with Howden’s SoX procedures

Skills, Knowledge and Behaviours

• Professional degree in engineering

• 12 – 15 years’ experience in site project management and/or contract management or similar roles with a strong focus on complex industrial projects preferably within Oil & Gas, Petrochemical, or Power industry.

• Previous exposure to and knowledge of rotating equipment working within an industrial environment.

• Howden products basic knowledge (such as compressors -various types, fans, blowers and heaters), and their areas of application

• Knowledge on Condition Monitoring/ Controls & Asset Management

• Knowledge of critical Contractual T&Cs, Contract planning and techniques

• Excellent communication skills in English both written and oral.

• Collaboration with Customer and Howden Team Knowledge of industry Health and Safety standards.