It Specialist

Ensuring Chart’s Success…

“Cooler By Design” - Chart’s principal focus is the design and fabrication of cryogenic equipment; so, you can see where we get our tagline from, right? Well, yes and no – see, we think the stuff we design, and build is pretty cool too. What’s more, we’re problem solvers. Customers don’t come to Chart with an equipment specification, they come to Chart with a challenge. That’s where you come in, because someone has to figure it out, all the way from conceptual design to installation and commissioning of equipment at site. The applications we service are pretty diverse (and cool) too – from solutions for launching rockets into space; to providing low carbon energy for vehicles, industries and even entire communities; to the preservation of critical human and animal tissue. Pop into a well-known fast-food outlet and it’ll likely be Chart equipment supplying your carbonated beverage. If nitro coffee or nitro ice cream is your thing – well, that’s Chart technology too (and it’s also cool)! Interested to learn more? Take a tour of Chart City to get a feel of how Chart equipment solutions impact our daily lives. 

Chart Industries is looking for an experienced Information Technology Specialist for our office in Theodore, AL manufacturing plant. The successful candidate will provide hands-on support for this office/manufacturing facility in addition to supporting remote Chart facilities as needed. They will also participate in global incident support, infrastructure projects and act as the local security liaison. This role requires an understanding of Microsoft Windows desktop & server operating systems, mobile/handheld devices, MFA, shop floor equipment, virtual infrastructure, active directory, backups, networking equipment, wireless APs, physical IT security and asset management. The candidate will participate in supporting manufacturing systems including supporting production line expansions/moves, network time clocks, security systems, smart boards and IoT devices. An important aspect of this role is the focus on the deployment of secure modern office workplace solutions and implement global standards within the office and production area.

It is essential that this candidate can work on their own, manage priorities, possesses a friendly and calming verbal communication, organizational and problem-solving skills.

What Your Day-to-Day Activities Will Be…

• Provides end user support including new installations, troubleshooting software and hardware problems, software support for MS Office Suite, various Engineering and Manufacturing apps, general support and troubleshooting.
• Prioritizing incoming IT ServiceDesk Incidents. Use service model based on ITIL foundations
• Drive modern office technology adoption with a focus on making our environment more secure – Client Operating System, mobile & office configuration, and deployments
• Responsible for managing local servers, applications, and storage systems. Daily evaluation of offsite backup
• Provides support for hardware configuration and maintenance including installing new equipment, upgrading existing equipment and doing general maintenance
• Physically assisting with moving/setting up production line and user’s workspace - PC, cell phone, monitor, handhelds, and printers
• Onboard new Team member account and equipment set up for Knowledge and Front-Line Workers
• Terminations and data preservation
• Participate in supporting/upgrading infrastructure solutions
• Act as local primary point of contact for security and issue response

Your Education Should Be…

• Bachelor’s degree relevant to IT
• At least 1-2 years of relevant work experience

Your Physical Work Environment Will Require…

• Requires physical agility and strength to bend, reach, lift and carry up to 25 lbs. in an office and manufacturing setting.
• Ability to withstand some heat and dust for shop floor work

Your Professional Experience Should Be…

• Experience supporting Windows 10 desktops and laptops and Microsoft Office Products (Outlook, Excel, Word, PowerPoint)
• Experience installing and configuring software
• Some knowledge of Windows Server OS, networking, and Microsoft 365
• Be familiar with IT Ticketing Platforms
• Written and verbal communication skills
• Comfortable working with end users and coworkers across the globe 
• Desire to learn and grow your skills in the IT field
• Customer service skills
• Proven track record in problem-solving skills and root-cause analysis
• Ability to work alone and escalate issues as needed
• Must have a team player work mentality  
• Time management skills to prioritize what has the greatest impact
• Ability to work in a fast-paced environment
• Be dependable with attendance to work everyday 
• All additional duties assigned as needed

Chart is an equal opportunity employer