Customer Service Specialist

Ensuring Chart’s Success…

Howden is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling, and have over a century of experiences in doing so.

What Will You Do?

Key Responsibilities, Accountabilities & Deliverables

•    Deliver customer service and support to end-users for all company products
•    Interact with customers to obtain, provide and process information in response to inquiries, concerns and requests about products and services
•    Prepare quotes for parts / service needs
•    Research required information using available resources
•    Follow standard processes and procedures
•    Identify and escalate priority issues per client specifications
•    Redirect problems to appropriate resource
•    Stay current with system information, changes and updates
•    Effectively manage large volume of customer interaction

Your Physical Work Environment Will Require…

Sitting for long periods of time

Walking throughout the office

Working on the computer for long periods of time

Your Experience Should Be...

•    High School Diploma or GED
•    Ability to obtain and maintain a proficient level of product/service/customer base knowledge. 
•    Ease in establishing and maintaining productive relationships both internally and externally
•    Strong written and oral communication skills – an active listener with proven collaboration skills.
•    High competency w/ Microsoft Office Products: Word, Office, Excel, Powerpoint
•    Accomplished multi-tasker able to prioritize large volume of activity
•    Demonstrated technical know-how, analytical skills, and mechanical aptitude

Desirable
•    Experience with continuous improvement tools.
•    MRP / Baan business systems\

Our Benefits Package...

Medical, Dental, Vision & other